Urgent Planned Maintenance – SASBOSS PHP Security Upgrade

Scheduled Maintenance Report for Access4 service

Completed

The scheduled maintenance has been completed.
Posted Oct 22, 2026 - 15:40 AEDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 22, 2026 - 15:25 AEDT

Scheduled

Dear Partners,

Access4 is aware of a recently disclosed vulnerability affecting PHP (CVE-2026-109618 and CVE-2026-109619, also known as “PHP2Shell”). The PHP team released an official fix at 00:30 AEDT on Thursday, 22 October 2026.

Our teams assessed the vulnerability against the Access4 platform as soon as it was disclosed. We have found no evidence of exploitation.

Remediation details:
We are upgrading PHP on SASBOSS to a version that includes the official fix. Testing is complete. Because the vulnerability is critical, we are deploying the fix immediately.

Impact:
SASBOSS users may be logged out during the upgrade and will need to log back in once it’s complete.
As an additional precaution, we are also temporarily disabling access to VoIPmon.
No action is required from partners or their customers.
Calling services, including 000, are not affected.

Expected duration of the upgrade: 5 minutes

Priority: Critical

For more information on the vulnerability, see the CERT-EU security advisory: https://cert.europa.eu/publications/security-advisories/2026-018

We will keep monitoring closely, post updates on this page, and confirm once deployment is complete.

If you have any questions or concerns, please contact our Partner Care team on 1300 518 063 or partnercare@access4.com.
Posted Oct 22, 2026 - 15:24 AEDT
This scheduled maintenance affected: SASBOSS (Partner Portal, API).