All Systems Operational
UCXcel
Operational
UCXcel
Operational
Voicemail
Operational
Fax to email
Operational
Email to Fax
Operational
Call Recording
Operational
UCXpress
Operational
UCXpress
Operational
Voicemail
Operational
Call Recording
Operational
SASBOSS
Operational
Webex
Operational
SASBOSS API
Operational
MS Teams Operator Connect
Operational
MS Teams Direct Routing
Operational
Additional products
Operational
iCS
Operational
SMS Gateway
Operational
UCEclipse
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance - Call Recording Platform - 7th May May 7, 2026 02:00-03:00 AEST
Dear Partners,
Access4 would like to notify you of upcoming planned maintenance, with an upgrade to call recording services being implemented by our vendor.
Maintenance Details:
Estimated Start Time: Thursday, 7 May 2026, 02:00 AEST
Estimated End Time: Thursday, 7 May 2026, 03:00 AEST
Impact:
During the maintenance window, call recordings will not be captured for up to five minutes. Calls and other services will not be affected.
Priority: Minor
We appreciate your understanding and cooperation.
If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or [partnercare@access4.com](mailto:partnercare@access4.com).
Kind regards,
Partner Care Team
Access4
Posted on Apr 28, 2026 - 16:51 AEST
Access4 would like to notify you of upcoming planned maintenance, with an upgrade to call recording services being implemented by our vendor.
Maintenance Details:
Estimated Start Time: Thursday, 7 May 2026, 02:00 AEST
Estimated End Time: Thursday, 7 May 2026, 03:00 AEST
Impact:
During the maintenance window, call recordings will not be captured for up to five minutes. Calls and other services will not be affected.
Priority: Minor
We appreciate your understanding and cooperation.
If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or [partnercare@access4.com](mailto:partnercare@access4.com).
Kind regards,
Partner Care Team
Access4
Posted on Apr 28, 2026 - 16:51 AEST
Planned Maintenance - UCEclipse Platform - 12th May May 12, 2026 22:00 - May 13, 2026 04:00 AEST
Dear Partners,
Access4 engineers will be performing planned maintenance on the UCEclipse platform as part of our ongoing improvement program.
Maintenance Details:
Estimated Start Time: Tuesday, 12th May 2026, 22:00 AEST
Estimated End Time: Wednesday, 13th May 2026, 04:00 AEST
Impact:
During the maintenance window, partners may experience up to 2 minutes of service disruption. Active calls in progress may drop, and a brief delay of up to 2 minutes is expected before new calls can be placed. Prior to commencing work, our engineers will monitor call activity to identify the point of minimal disruption.
Priority: Moderate
We appreciate your understanding and cooperation.
If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.
Kind Regards,
Partner Care Team
Access4
Posted on May 05, 2026 - 19:36 AEST
Access4 engineers will be performing planned maintenance on the UCEclipse platform as part of our ongoing improvement program.
Maintenance Details:
Estimated Start Time: Tuesday, 12th May 2026, 22:00 AEST
Estimated End Time: Wednesday, 13th May 2026, 04:00 AEST
Impact:
During the maintenance window, partners may experience up to 2 minutes of service disruption. Active calls in progress may drop, and a brief delay of up to 2 minutes is expected before new calls can be placed. Prior to commencing work, our engineers will monitor call activity to identify the point of minimal disruption.
Priority: Moderate
We appreciate your understanding and cooperation.
If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.
Kind Regards,
Partner Care Team
Access4
Posted on May 05, 2026 - 19:36 AEST
Planned Maintenance - UCXcel Platform - 12th May May 12, 2026 23:00 - May 13, 2026 05:00 AEST
Dear Partners,
Access4 engineers will be performing minor planned maintenance on the UCXcel platform as part of our ongoing improvement program. As a result, SASBOSS will be temporarily unavailable.
Maintenance Details:
Estimated Start Time: Tuesday, 12 May 2026, 23:00 AEST
Estimated End Time: Wednesday, 13 May 2026, 05:00 AEST
Impact: During the maintenance window, SASBOSS will be unavailable for up to 4 hours. Partners will be unable to provision or modify services. Calls and other services will not be affected.
Priority: Minor
We appreciate your understanding and cooperation.
If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or [partnercare@access4.com](mailto:partnercare@access4.com).
Kind regards,
Partner Care Team
Access4
Posted on Apr 24, 2026 - 14:00 AEST
Access4 engineers will be performing minor planned maintenance on the UCXcel platform as part of our ongoing improvement program. As a result, SASBOSS will be temporarily unavailable.
Maintenance Details:
Estimated Start Time: Tuesday, 12 May 2026, 23:00 AEST
Estimated End Time: Wednesday, 13 May 2026, 05:00 AEST
Impact: During the maintenance window, SASBOSS will be unavailable for up to 4 hours. Partners will be unable to provision or modify services. Calls and other services will not be affected.
Priority: Minor
We appreciate your understanding and cooperation.
If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or [partnercare@access4.com](mailto:partnercare@access4.com).
Kind regards,
Partner Care Team
Access4
Posted on Apr 24, 2026 - 14:00 AEST