All Systems Operational

Uptime over the past 90 days. View historical uptime.
UCXcel Operational
Voice Calling Operational
Webex App Operational
Features Operational
Call Recording Operational
UCXpress Operational
Voice Calling Operational
Softphone App Operational
Features Operational
Call Recording Operational
UCTeams Operational
Direct Routing Operational
Operator Connect Operational
UCEclipse Operational
Voice Calling Operational
Softphone App Operational
Features Operational
SIP Trunks Operational
Voice Calling Operational
SASBOSS Operational
Partner Portal Operational
API Operational
Customer Experience Products Operational
XIMA Operational
Roger365 Operational
CC4Teams Operational
CXConnect Operational
eFax Operational
Fax to Email Operational
Email to Fax Operational
CRM Integration Connectors Operational
Red Cactus - Bubble App Operational
Go Integrator Operational
Additional Products Operational
iCall Suite Operational
SMS Gateway Operational
YakChat Operational
AIX Voice Assistant Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance - Wellington NZ SBC - 20th October Oct 20, 2026 20:00 - Oct 21, 2026 02:00 AEDT

Dear Partners,

Access4 engineers will be performing planned maintenance on the Wellington NZ SBC as part of our ongoing improvement program.

Maintenance Details:
Estimated Start Time: Tuesday, 20 October 2026, 20:00 AEDT / 22:00 NZDT
Estimated End Time: Wednesday, 21 October 2026, 02:00 AEDT / 04:00 NZDT

Impact:
Partners with New Zealand services may experience minor interruptions to calls and connected devices during this window.

Priority: Minor

Any interruptions are expected to be brief.

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Posted on Oct 16, 2026 - 15:07 AEDT

Planned Maintenance - Melbourne Hypervisor Environment - 20th October Oct 20, 2026 20:00 - Oct 21, 2026 00:00 AEDT

Dear Partners,

Access4 would like to notify you of upcoming planned maintenance, with an update to the Melbourne hypervisor environment being implemented by our vendor.

Maintenance Details:
Estimated Start Time: Tuesday, 20 October 2026, 20:00 AEDT
Estimated End Time: Wednesday, 21 October 2026, 00:00 AEDT

Impact: Configuration only change, no service impact expected

Priority: Low

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Posted on Oct 16, 2026 - 15:25 AEDT

Planned Maintenance - Auckland NZ SBC - 21th October Oct 21, 2026 20:00 - Oct 22, 2026 02:00 AEDT

Dear Partners,

Access4 engineers will be performing planned maintenance on the Auckland NZ SBC as part of our ongoing improvement program.

Maintenance Details:
Estimated Start Time: Wednesday, 21 October 2026, 20:00 AEDT / 22:00 NZDT
Estimated End Time: Thursday, 22 October 2026, 02:00 AEDT / 04:00 NZDT

Impact:
Partners with New Zealand services may experience minor interruptions to calls and connected devices during this window.

Priority: Minor

Any interruptions are expected to be brief.

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Posted on Oct 16, 2026 - 15:10 AEDT

Oct 17, 2026

No incidents reported today.

Oct 16, 2026

Planned Maintenance - SASBOSS Platform - 15th October
Completed - The scheduled maintenance has been completed.
Oct 16, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 AEDT
Scheduled - Dear Partners,

Access4 engineers will be upgrading SASBOSS to a new platform architecture, delivering improved performance, reliability and scalability.

Maintenance Details:
Estimated Start Time: Thursday, 15 October 2026, 22:00 AEDT
Estimated End Time: Friday, 16 October 2026, 02:00 AEDT

Impact:
SASBOSS, including the SASBOSS API, may be unavailable for up to 15 minutes during this window. Users logged in during the outage will be logged out and will need to log in again. Any API requests made during the outage may fail and should be retried.

Call records in SASBOSS may be incomplete during the change, including calls made from 21:00 AEDT onwards. These records will be progressively updated and fully available by the end of the maintenance.

Priority: Medium

Calling services, including 000, will not be affected during this activity.

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind Regards,
Partner Care Team
Access4
Oct 9, 11:23 AEDT

Oct 15, 2026

Oct 14, 2026

No incidents reported.

Oct 13, 2026

Planned Maintenance - Melbourne Hypervisor Environment - 13th October
Completed - The scheduled maintenance has been completed.
Oct 13, 22:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:00 AEDT
Scheduled - Dear Partners,

Access4 would like to notify you of upcoming planned maintenance, with an update to the Melbourne hypervisor environment being implemented by our vendor.

Maintenance Details:
Estimated Start Time: Tuesday, 13 October 2026, 20:00 AEDT
Estimated End Time: Tuesday, 13 October 2026, 22:00 AEDT

Impact: Configuration only change, no service impact expected

Priority: Low

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Oct 13, 16:18 AEDT

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Incident Notification - iCall Suite Web Portal
Resolved - This incident has been resolved.
Oct 8, 16:32 AEDT
Monitoring - Dear Partners,

The iCall Suite web portal login issue has been resolved by our third party vendor. Users can now log in to the iCall Suite web portal (https://ics.webuc.com.au/) as normal.

If users continue to experience issues, please ask them to clear their browser cache and try again.

We apologise for any inconvenience this may have caused.

If you have any questions, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind Regards,
Partner Care Team
Access4
Oct 8, 16:13 AEDT
Update - Dear Partners,

We've identified that the iCall Suite web portal login issue is caused by a fault with our third party vendor's platform. We have escalated this to the vendor and are working closely with them to restore service.

Workaround: iCall Suite can still be accessed through SASBOSS. Log in to SASBOSS, navigate to the relevant endpoint and select the "Go to iCall Suite" button.

We will provide a further update as soon as more information becomes available from the vendor.

We apologise for any inconvenience this may cause.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind Regards,
Partner Care Team
Access4
Oct 8, 12:06 AEDT
Investigating - Dear Partners,

Access4 is aware of an issue preventing users from logging in to the iCall Suite web portal (https://ics.webuc.com.au/). Our engineers are actively investigating.

Impact: Users are unable to log in to the iCall Suite web portal. Calling services are not affected.

Workaround: iCall Suite can still be accessed through SASBOSS. Log in to SASBOSS, navigate to the relevant endpoint and select the "Go to iCall Suite" button.

We apologise for any inconvenience this may cause.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind Regards,
Partner Care Team
Access4
Oct 8, 10:00 AEDT

Oct 7, 2026

Planned Maintenance - Melbourne SBC - 6th October
Completed - The scheduled maintenance has been completed.
Oct 7, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 22:00 AEDT
Scheduled - Dear Partners,

Access4 engineers will be performing planned maintenance on the Melbourne SBC as part of our ongoing improvement program.

Maintenance Details:
Estimated Start Time: Tuesday, 6 October 2026, 22:00 AEST
Estimated End Time: Wednesday, 7 October 2026, 04:00 AEST

Impact: No service impact expected

Priority: Low

We do not anticipate any service disruption during this activity.

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Sep 29, 09:09 AEST

Oct 6, 2026

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

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