All Systems Operational

Uptime over the past 90 days. View historical uptime.
UCXcel Operational
90 days ago
100.0 % uptime
Today
UCXcel Operational
90 days ago
100.0 % uptime
Today
Voicemail Operational
90 days ago
100.0 % uptime
Today
Fax to email Operational
90 days ago
100.0 % uptime
Today
Email to Fax Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
UCXpress Operational
90 days ago
100.0 % uptime
Today
UCXpress Operational
90 days ago
100.0 % uptime
Today
Voicemail Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
SASBOSS Operational
90 days ago
100.0 % uptime
Today
Webex Operational
90 days ago
100.0 % uptime
Today
SASBOSS API Operational
90 days ago
100.0 % uptime
Today
MS Teams Operator Connect Operational
90 days ago
100.0 % uptime
Today
MS Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Additional products Operational
90 days ago
100.0 % uptime
Today
iCS Operational
90 days ago
100.0 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 8, 2026

No incidents reported today.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
Planned Maintenance - Melbourne and Sydney SBCs - 4th March
Completed - The scheduled maintenance has been completed.
Mar 5, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 22:00 AEDT
Scheduled - Dear Partners,

Access4 engineers will be performing minor planned maintenance on the Melbourne and Sydney SBCs as part of our ongoing improvement program

Maintenance Details:
Estimated Start Time: Wednesday, 4 March 2026, 22:00 AEDT
Estimated End Time: Thursday, 5 March 2026, 02:00 AEDT

Impact: No service impact expected

Priority: Low

We do not anticipate any service disruption during this activity.

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Mar 3, 09:09 AEDT
Mar 4, 2026
Planned Maintenance - UCXpress Platform - 3rd March
Completed - The scheduled maintenance has been completed.
Mar 4, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 22:00 AEDT
Scheduled - Dear Partners,

Access4 engineers will be performing planned maintenance on the UCXpress platform as part of our ongoing improvement program.

Maintenance Details:
Estimated Start Time: Tuesday, 3rd March 2026, 22:00 AEDT
Estimated End Time: Wednesday, 4th March 2026, 04:00 AEDT

Impact: No impact expected

Priority: Minor

We do not anticipate any service disruption during this activity.

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Mar 2, 10:33 AEDT
Mar 3, 2026
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Planned Maintenance - SIP Proxy Server Migration - 26th February
Completed - The scheduled maintenance has been completed.
Feb 27, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 23:30 AEDT
Scheduled - Dear Partners,

Access4 engineers will be performing planned maintenance associated with the Melbourne SIP Proxy Server.

Maintenance Details:
Estimated Start Time: Thursday, 26 February 2026, 23:30 AEDT
Estimated End Time: Friday, 27 February 2026, 02:00 AEDT

Impact:
During this maintenance window, there may be a brief service impact to Microsoft Teams Flex and Microsoft Teams Enhanced services. In such cases, active calls may drop; however, redialling will immediately restore connectivity.

Priority: Low

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Feb 26, 00:15 AEDT
Feb 26, 2026
Feb 25, 2026
Urgent Planned Maintenance - Smarsh Call Recording and Analytics, also known as Call Cabinet
Resolved - Dear Partners,

Urgent planned maintenance was carried out for the Smarsh Call Recording service in the Australia and New Zealand region between 07:05 - 07:20 AEDT.

There is a possibility of disruption to call recordings for this service during ~15minute window.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Feb 25, 07:00 AEDT
Planned Maintenance - UCXcel Platform - 24th February
Completed - The scheduled maintenance has been completed.
Feb 25, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 20:00 AEDT
Scheduled - Dear Partners,

Access4 engineers will be performing planned maintenance on the UCXcel platform as part of our ongoing improvement program.

Maintenance Details:
Estimated Start Time: Tuesday, 24 February 2026, 20:00 AEDT
Estimated End Time: Wednesday, 25 February 2026, 02:00 AEDT

Impact:
During the maintenance window, users may be logged out of the Call Centre portals, and be unavailable for up to an hour. Calls services will remain unaffected.

Priority: Minor

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Feb 17, 23:10 AEDT
Feb 24, 2026
Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

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