All Systems Operational

Uptime over the past 90 days. View historical uptime.
UCXcel Operational
90 days ago
100.0 % uptime
Today
UCXcel Operational
90 days ago
100.0 % uptime
Today
Voicemail Operational
90 days ago
100.0 % uptime
Today
Fax to email Operational
90 days ago
100.0 % uptime
Today
Email to Fax Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
UCXpress Operational
90 days ago
100.0 % uptime
Today
UCXpress Operational
90 days ago
100.0 % uptime
Today
Voicemail Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
SASBOSS Operational
90 days ago
100.0 % uptime
Today
Webex Operational
90 days ago
100.0 % uptime
Today
SASBOSS API Operational
90 days ago
100.0 % uptime
Today
MS Teams Operator Connect Operational
90 days ago
99.86 % uptime
Today
MS Teams Direct Routing Operational
90 days ago
99.84 % uptime
Today
Additional products Operational
90 days ago
100.0 % uptime
Today
iCS Operational
90 days ago
100.0 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
UCEclipse Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance - Melbourne SBC - 7th July Jul 7, 2026 03:00-06:00 AEST

Dear Partners,

Access4 engineers will be performing planned maintenance on the Melbourne SBC as part of our ongoing improvement program.

Maintenance Details:
Estimated Start Time: Tuesday, 7 July 2026, 03:00 AEST
Estimated End Time: Tuesday, 7 July 2026, 06:00 AEST

Impact: No service impact expected

Priority: Low

We do not anticipate any service disruption during this activity.

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Posted on Jul 01, 2026 - 16:33 AEST

Planned Maintenance - UCEclipse Platform - 8th July Jul 8, 2026 22:00 - Jul 9, 2026 04:59 AEST

Dear Partners,

Access4 engineers will be performing planned maintenance on the UCEclipse platform as part of our ongoing improvement program.

Maintenance Details:
Estimated Start Time: Wednesday, 8th July 2026, 22:00 AEST
Estimated End Time: Thursday, 9th July 2026, 04:59 AEST

Impact:
During the maintenance window, partners may experience up to 5 minutes of service disruption. Calls to and from the platform via devices such as IP phones, the SIP desktop client, and mobile apps will be interrupted during the outage. Calls made and received through the web browser app or the desktop client over WebRTC will not be affected.

Priority: Moderate

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind Regards,
Partner Care Team
Access4
Posted on Jul 02, 2026 - 15:36 AEST

Planned Maintenance - Sydney SBC - 14th July Jul 14, 2026 03:00-06:00 AEST

Dear Partners,

Access4 engineers will be performing planned maintenance on the Sydney SBC as part of our ongoing improvement program.

Maintenance Details:
Estimated Start Time: Tuesday, 14 July 2026, 03:00 AEST
Estimated End Time: Tuesday, 14 July 2026, 06:00 AEST

Impact: No service impact expected

Priority: Low

We do not anticipate any service disruption during this activity.

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Posted on Jul 01, 2026 - 16:40 AEST
Jul 4, 2026

No incidents reported today.

Jul 3, 2026

No incidents reported.

Jul 2, 2026
[CANCELLED] Planned Maintenance - UCXcel Platform - 2nd July
Completed - Dear Partners,

Please be advised that the upcoming planned maintenance has been cancelled and will be rescheduled. A new maintenance window will be communicated shortly.

We apologise for any inconvenience caused by this change.

If you have any questions, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind Regards,
Partner Care Team
Access4
Jul 2, 10:59 AEST
Scheduled - Dear Partners,

Access4 engineers will be performing minor planned maintenance on the UCXcel platform as part of our ongoing improvement program. As a result, SASBOSS will be temporarily unavailable.

Maintenance Details:
Estimated Start Time: Thursday, 2 July 2026, 23:00 AEST
Estimated End Time: Friday, 3 July 2026, 05:00 AEST

Impact: During the maintenance window, SASBOSS will be unavailable for up to 4 hours. Partners will be unable to provision or modify services. Calls and other services will not be affected.

Priority: Minor

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Jun 19, 14:57 AEST
Jul 1, 2026

No incidents reported.

Jun 30, 2026
Planned Maintenance - SASBOSS - 30th June
Completed - The scheduled maintenance has been completed.
Jun 30, 23:59 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 20:00 AEST
Scheduled - Dear Partners,

Access4 engineers will be performing maintenance on SASBOSS as part of our ongoing improvement program.

Maintenance Details:
Estimated Start Time: Tuesday, 30 June 2026, 20:00 AEST
Estimated End Time: Tuesday, 30 June 2026, 23:59 AEST

Impact:
During this maintenance window, Microsoft Teams auto provisioning will be unavailable. We recommend planning any deployments or changes outside this time. No other service impact is expected.

Priority: Low

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Jun 24, 14:04 AEST
Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026
Planned Maintenance - UCEclipse Platform - 24th June
Completed - The scheduled maintenance has been completed.
Jun 25, 04:59 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 21:00 AEST
Scheduled - Dear Partners,

Access4 engineers will be performing planned maintenance on the UCEclipse platform as part of our ongoing improvement program.

Maintenance Details:
Estimated Start Time: Wednesday, 24th June 2026, 21:00 AEST
Estimated End Time: Thursday, 25th June 2026, 04:59 AEST

Impact:
During the maintenance window, partners may experience up to 5 minutes of service disruption. Calls to and from the platform via devices such as IP phones, the SIP desktop client, and mobile apps will be interrupted during the outage. Calls made and received through the web browser app or the desktop client over WebRTC will not be affected.

Priority: Moderate

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind Regards,
Partner Care Team
Access4
Jun 23, 09:01 AEST
Jun 24, 2026
Planned Maintenance - UCXcel Platform - 24th June
Completed - The scheduled maintenance has been completed.
Jun 24, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 22:00 AEST
Scheduled - Dear Partners,

Access4 engineers will be performing planned maintenance on the UCXcel platform as part of our ongoing improvement program.

Maintenance Details:
Estimated Start Time: Wednesday, 24 June 2026, 22:00 AEST
Estimated End Time: Wednesday, 24 June 2026, 23:00 AEST

Impact:
During the maintenance window, users may be logged out of the Call Centre portals but can log back in immediately. Calls services will remain unaffected.

Priority: Minor

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Jun 17, 15:56 AEST
Jun 23, 2026

No incidents reported.

Jun 22, 2026
Incident Notification - Voice Service Degradation
Resolved - The upstream network provider has acknowledged the issue and confirmed their fix. Service is operating normally and this incident is now resolved. Calls are connecting and completing as expected.

Thank you for your patience.

Partner Care Team
Access4
Jun 22, 12:07 AEST
Update - Access4 Engineering identified an upstream network provider issue affecting voice calls on some routes. We rerouted the affected traffic and confirmed the service remained stable throughout our monitoring period.

The upstream provider has acknowledged the issue and is progressing their fix. Service is operating normally and we will continue to monitor over the weekend.
Jun 19, 16:40 AEST
Monitoring - Dear Partners,

Access4 Engineering identified an upstream network provider issue affecting voice calls on some routes. We have rerouted the affected traffic and services have stabilised.

Calls are now connecting and completing as expected. We are continuing to monitor to confirm stability before marking this resolved.

Partner Care Team
Access4

Next Update: Friday 19 June, 4:00 PM AEST
Jun 19, 13:23 AEST
Investigating - We are currently investigating reports of intermittent issues affecting our voice services and degration. Calls may connect with bad quality or without audio on some routes. Our team has identified a likely cause and is working to confirm and resolve it.
Jun 19, 12:57 AEST
Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

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