All Systems Operational

Uptime over the past 90 days. View historical uptime.
UCXcel Operational
90 days ago
100.0 % uptime
Today
UCXcel Operational
90 days ago
100.0 % uptime
Today
Voicemail Operational
90 days ago
100.0 % uptime
Today
Fax to email Operational
90 days ago
100.0 % uptime
Today
Email to Fax Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
UCXpress Operational
90 days ago
100.0 % uptime
Today
UCXpress Operational
90 days ago
100.0 % uptime
Today
Voicemail Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
SASBOSS Operational
90 days ago
100.0 % uptime
Today
Webex Operational
90 days ago
100.0 % uptime
Today
SASBOSS API Operational
90 days ago
100.0 % uptime
Today
MS Teams Operator Connect Operational
90 days ago
100.0 % uptime
Today
MS Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Additional products Operational
90 days ago
100.0 % uptime
Today
iCS Operational
90 days ago
100.0 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
UCEclipse Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance - Sydney Hypervisor Environment - 26th August Aug 26, 2026 08:30-12:30 AEST

Dear Partners,

Access4 would like to notify you of upcoming planned maintenance, with an update to the Sydney hypervisor environment being implemented by our vendor.

Maintenance Details:
Estimated Start Time: Wednesday, 26 August 2026, 08:30 AEST
Estimated End Time: Wednesday, 26 August 2026, 12:30 AEST

Impact:
During the maintenance window, services running on the affected hypervisor will be moved to other hardware. Calls and other services will not be affected.

Priority: Minor

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Posted on Aug 24, 2026 - 11:52 AEST

Planned Maintenance - Sydney Hypervisor Environment - 7th September Sep 7, 2026 08:30-12:30 AEST

Dear Partners,

Access4 would like to notify you of upcoming planned maintenance, with an update to the Sydney hypervisor environment being implemented by our vendor.

Maintenance Details:
Estimated Start Time: Monday, 7 September 2026, 08:30 AEST
Estimated End Time: Monday, 7 September 2026, 12:30 AEST

Impact:
During the maintenance window, services running on the affected hypervisor will be moved to other hardware. Calls and other services will not be affected.

Priority: Minor

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Posted on Aug 24, 2026 - 11:54 AEST

Aug 24, 2026

No incidents reported today.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

Planned Maintenance - Melbourne SBC - 20th August
Completed - The scheduled maintenance has been completed.
Aug 21, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:00 AEST
Scheduled - Dear Partners,

Access4 engineers will be performing planned maintenance on the Melbourne SBC as part of our ongoing improvement program.

Maintenance Details:
Estimated Start Time: Wednesday, 20 August 2026, 22:00 AEST
Estimated End Time: Thursday, 21 August 2026, 02:00 AEST

Impact: No service impact expected

Priority: Low

We do not anticipate any service disruption during this activity.

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Aug 19, 09:11 AEST

Aug 20, 2026

Planned Maintenance - UCXcel Platform - 19th August
Completed - The scheduled maintenance has been completed.
Aug 20, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 23:00 AEST
Scheduled - Dear Partners,

Access4 engineers will be performing planned maintenance on the UCXcel platform as part of our ongoing improvement program.

Maintenance Details:
Estimated Start Time: Wednesday, 19 August 2026, 23:00 AEST
Estimated End Time: Thursday, 20 August 2026, 01:00 AEST

Impact:
During the maintenance window, users may be logged out of the Call Centre or Reception web applications but can log back in immediately. Calls and all other services will remain unaffected.

Priority: Minor

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Aug 14, 09:54 AEST

Aug 19, 2026

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

Planned Maintenance - Melbourne SBC - 12th August
Completed - The scheduled maintenance has been completed.
Aug 13, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:00 AEST
Scheduled - Dear Partners,

Access4 engineers will be performing planned maintenance on the Melbourne SBC as part of our ongoing improvement program.

Maintenance Details:
Estimated Start Time: Wednesday, 12 August 2026, 22:00 AEST
Estimated End Time: Thursday, 13 August 2026, 02:00 AEST

Impact: No service impact expected

Priority: Low

We do not anticipate any service disruption during this activity.

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Aug 7, 15:26 AEST

Aug 12, 2026

Incident Notification - Webex Calling (Inbound)
Resolved - Dear Partners,

After monitoring, inbound calls to the Webex mobile application on Android and iOS are confirmed to be operating as expected. This incident is now closed.

Thank you for your patience and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind Regards,
Partner Care Team
Access4
Aug 12, 18:01 AEST
Monitoring - Dear Partners,

The issue affecting inbound calls to the Webex mobile application on Android and iOS has been resolved.

Working with Cisco, a configuration change was applied to the notification service that restored normal call delivery to mobile devices. Users who continue to experience difficulty should sign out of the Webex mobile application and sign back in.

We will continue to monitor the service closely. We appreciate your patience and cooperation throughout.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind Regards,
Partner Care Team
Access4
Aug 12, 15:56 AEST
Update - Dear Partners,

We are continuing to work on the issue affecting inbound calls to the Webex mobile application on Android and iOS.

Access4 Engineering has engaged Cisco, who suspect the issue is related to a broader ongoing incident on their platform and are working to confirm.

There remains no impact to outbound calling, the Webex desktop application, or any other Access4 platform. Calls will continue to be delivered to other registered devices.

We will provide a further update as more information becomes available.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind Regards,
Partner Care Team
Access4
Aug 12, 14:54 AEST
Investigating - Dear Partners,

We are currently aware of an issue affecting inbound calls to the Webex mobile application on Android and iOS. Affected users may not receive incoming calls on their mobile devices.

There is no impact to outbound calling, the Webex desktop application, desk phones, or any other Access4 platform.

Early indications suggest this may be related to maintenance activity being undertaken by the upstream vendor. Our engineers are investigating and working to restore normal service as quickly as possible, and we will provide further updates as remediation progresses.

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind Regards,
Partner Care Team
Access4
Aug 12, 13:27 AEST

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

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