Planned Maintenance - UCXcel Platform - 19th August

Scheduled Maintenance Report for Access4 service

Completed

The scheduled maintenance has been completed.

Posted Aug 20, 2026 - 01:00 AEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 19, 2026 - 23:00 AEST

Scheduled

Dear Partners,

Access4 engineers will be performing planned maintenance on the UCXcel platform as part of our ongoing improvement program.

Maintenance Details:
Estimated Start Time: Wednesday, 19 August 2026, 23:00 AEST
Estimated End Time: Thursday, 20 August 2026, 01:00 AEST

Impact:
During the maintenance window, users may be logged out of the Call Centre or Reception web applications but can log back in immediately. Calls and all other services will remain unaffected.

Priority: Minor

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4

Posted Aug 14, 2026 - 09:54 AEST