Urgent Planned Maintenance - Smarsh Call Recording and Analytics, also known as Call Cabinet

Incident Report for Access4 service

Resolved

Dear Partners,

Urgent planned maintenance was carried out for the Smarsh Call Recording service in the Australia and New Zealand region between 07:05 - 07:20 AEDT.

There is a possibility of disruption to call recordings for this service during ~15minute window.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Posted Feb 25, 2026 - 07:00 AEDT