The iCall Suite web portal login issue has been resolved by our third party vendor. Users can now log in to the iCall Suite web portal (https://ics.webuc.com.au/) as normal.
If users continue to experience issues, please ask them to clear their browser cache and try again.
We apologise for any inconvenience this may have caused.
If you have any questions, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.
Kind Regards, Partner Care Team Access4
Posted Oct 08, 2026 - 16:13 AEDT
Update
Dear Partners,
We've identified that the iCall Suite web portal login issue is caused by a fault with our third party vendor's platform. We have escalated this to the vendor and are working closely with them to restore service.
Workaround: iCall Suite can still be accessed through SASBOSS. Log in to SASBOSS, navigate to the relevant endpoint and select the "Go to iCall Suite" button.
We will provide a further update as soon as more information becomes available from the vendor.
We apologise for any inconvenience this may cause.
If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.
Kind Regards, Partner Care Team Access4
Posted Oct 08, 2026 - 12:06 AEDT
Investigating
Dear Partners,
Access4 is aware of an issue preventing users from logging in to the iCall Suite web portal (https://ics.webuc.com.au/). Our engineers are actively investigating.
Impact: Users are unable to log in to the iCall Suite web portal. Calling services are not affected.
Workaround: iCall Suite can still be accessed through SASBOSS. Log in to SASBOSS, navigate to the relevant endpoint and select the "Go to iCall Suite" button.
We apologise for any inconvenience this may cause.
If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.
Kind Regards, Partner Care Team Access4
Posted Oct 08, 2026 - 10:00 AEDT
This incident affected: Additional Products (iCall Suite).