After monitoring, inbound calls to the Webex mobile application on Android and iOS are confirmed to be operating as expected. This incident is now closed.
Thank you for your patience and cooperation.
If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.
Kind Regards, Partner Care Team Access4
Posted Aug 12, 2026 - 18:01 AEST
Monitoring
Dear Partners,
The issue affecting inbound calls to the Webex mobile application on Android and iOS has been resolved.
Working with Cisco, a configuration change was applied to the notification service that restored normal call delivery to mobile devices. Users who continue to experience difficulty should sign out of the Webex mobile application and sign back in.
We will continue to monitor the service closely. We appreciate your patience and cooperation throughout.
If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.
Kind Regards, Partner Care Team Access4
Posted Aug 12, 2026 - 15:56 AEST
Update
Dear Partners,
We are continuing to work on the issue affecting inbound calls to the Webex mobile application on Android and iOS.
Access4 Engineering has engaged Cisco, who suspect the issue is related to a broader ongoing incident on their platform and are working to confirm.
There remains no impact to outbound calling, the Webex desktop application, or any other Access4 platform. Calls will continue to be delivered to other registered devices.
We will provide a further update as more information becomes available.
If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.
Kind Regards, Partner Care Team Access4
Posted Aug 12, 2026 - 14:54 AEST
Investigating
Dear Partners,
We are currently aware of an issue affecting inbound calls to the Webex mobile application on Android and iOS. Affected users may not receive incoming calls on their mobile devices.
There is no impact to outbound calling, the Webex desktop application, desk phones, or any other Access4 platform.
Early indications suggest this may be related to maintenance activity being undertaken by the upstream vendor. Our engineers are investigating and working to restore normal service as quickly as possible, and we will provide further updates as remediation progresses.
We appreciate your understanding and cooperation.
If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.