Planned Maintenance (Moderate Impact) – Sydney Infrastructure Firewall Upgrade (Nov 13th)
Scheduled Maintenance Report for Access4 service
Completed
The scheduled maintenance has been completed.
Posted Nov 14, 2024 - 02:00 AEDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 13, 2024 - 22:00 AEDT
Scheduled
Dear Partners,

As a part of the scheduled security infrastructure uplift, Access4 is performing firewalls upgrade in Sydney data centre. Details of the activity are mentioned below:

Activity: Firewalls upgrade in Sydney data centre

Estimated Start Time: Wednesday, 13th November 2024 22:00:00 AEDT
Estimated End Time: Thursday, 14th November 2024 02:00:00 AEDT

Affected Services: None

Impact: Moderate.

We do not anticipate any service interruption as traffic will be redirected to our Melbourne DC server prior to implementation, however Sydney servers may experience a brief connectivity interruption up to 15 minutes. All Access4 supported devices are configured to automatically failover to Melbourne DC.

We will ensure a smooth transition and keep the downtime to a minimum.

Should you have any questions or concerns, please reach out to our Partner Care team on 1300 518 063 at partnercare@access4.com.

Thank you for your understanding and cooperation.

Regards
Partner Care Team
Access4
Posted Nov 12, 2024 - 11:18 AEDT