Outage Notification – Upstream Carrier Network Connectivity Issue - Resolved

Incident Report for Access4 service

Resolved

Dear Partner,

We would like to inform you that one of our upstream carriers experienced a brief network connectivity issue.

Incident Summary:
Incident: Upstream carrier network connectivity issue
Start Time: Tuesday, 16 September 2025, 18:15 AEST
End Time: Tuesday, 16 September 2025, 18:45 AEST
Impact: Some inbound calls may have been affected for certain customers
Current Status: Resolved and services restored

All services are now stable, and we continue to monitor closely to ensure ongoing reliability.

If you or your customers encounter any further issues, please raise a ticket with our TAC team or contact 1300 295 816.

Thank you for your understanding.

Best regards,
Partner Care Team
Access4

Posted Sep 16, 2025 - 18:15 AEST