Incident Notification - UCXpress Call Drop - 19th January - Resolved

Incident Report for Access4 service

Resolved

Dear Partner,

Access4 experienced a brief service interruption that resulted in some active UCXpress calls being disconnected.

Incident Summary:
Start Time: Monday, 19 January 2026, 12:31 AEDT
End Time: Monday, 19 January 2026, 12:32 AEDT

Impact: Some active UCXpress calls were dropped during the incident window. Redialling would immediately reconnect calls.
Current Status: Services have been restored and call processesing is operating normally.

If you or your customers encounter any further issues, please raise a ticket with our TAC team or contact 1300 295 816.

Thank you for your understanding.

Best regards,
Partner Care Team
Access4

Posted Jan 19, 2026 - 12:30 AEDT