All Systems Operational

Uptime over the past 90 days. View historical uptime.
UCXcel Operational
90 days ago
100.0 % uptime
Today
UCXcel ? Operational
90 days ago
100.0 % uptime
Today
Voicemail Operational
90 days ago
100.0 % uptime
Today
Fax to email Operational
90 days ago
100.0 % uptime
Today
Email to Fax Operational
90 days ago
100.0 % uptime
Today
Call Recording ? Operational
90 days ago
100.0 % uptime
Today
UCXpress Operational
90 days ago
100.0 % uptime
Today
UCXpress Operational
90 days ago
100.0 % uptime
Today
Voicemail Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
SASBOSS ? Operational
90 days ago
100.0 % uptime
Today
Webex Operational
90 days ago
100.0 % uptime
Today
SASBOSS API Operational
90 days ago
100.0 % uptime
Today
MS Teams Operator Connect Operational
90 days ago
100.0 % uptime
Today
MS Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Additional products Operational
90 days ago
100.0 % uptime
Today
iCS ? Operational
90 days ago
100.0 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance - Melbourne SBC Maintenance - Firmware Update - 12th November Nov 12, 2025 22:00 - Nov 13, 2025 04:30 AEDT

Dear Partners,

Please be advised that Access4 engineers will be performing a firmware update on the Melbourne SBC.

Maintenance Details:

Estimated Start Time: Wednesday, 12 November 2025, 22:00 AEDT

Estimated End Time: Thursday, 13 November 2025, 04:30 AEDT

Impact: No impact expected

Priority: Low

We do not anticipate any service disruption during this activity.

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Posted on Oct 31, 2025 - 09:02 AEDT

Planned Maintenance - UCXcel Platform - 18th November - Part 1 Nov 18, 2025 00:00-04:00 AEDT

Dear Partners,
 
Access4 engineers will be performing planned maintenance on the UCXcel platform as part of our ongoing improvement program. As a result, SASBOSS will be temporarily unavailable.
 
Maintenance Details
Estimated Start Time: Tuesday, 18 November 2025, 00:00 AEDT
Estimated End Time: Tuesday, 18 November 2025, 04:00 AEDT
 
Priority: Minor
 
Impact
During the maintenance window, SASBOSS will be unavailable for up to 2 hours. Partners will be unable to provision or modify services. Calls and other services will not be affected.

If you have any questions or concerns, please reach out to our Partner Care team at 1300 518 063 or partnercare@access4.com.
 
Kind regards,
Partner Care Team
Posted on Nov 06, 2025 - 17:00 AEDT

Planned Maintenance - UCXcel Platform - 19th November - Part 2 Nov 19, 2025 00:00-04:00 AEDT

Dear Partners,
 
Access4 engineers will be performing planned maintenance on the UCXcel platform as part of our ongoing improvement program. As a result, SASBOSS will be temporarily unavailable.
 
Maintenance Details
Estimated Start Time: Wednesday, 19 November 2025, 00:00 AEDT
Estimated End Time: Wednesday, 19 November 2025, 04:00 AEDT
 
Priority: Minor
 
Impact
During the maintenance window, SASBOSS will be unavailable for up to 2 hours. Partners will be unable to provision or modify services. Calls and other services will not be affected.

If you have any questions or concerns, please reach out to our Partner Care team at 1300 518 063 or partnercare@access4.com.
 
Kind regards,
Partner Care Team
Posted on Nov 12, 2025 - 11:10 AEDT
Nov 12, 2025
Planned Maintenance - UCPayd Platform - 11th November
Completed - The scheduled maintenance has been completed.
Nov 12, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 23:00 AEDT
Scheduled - Dear Partners,

Access4 vendors will be performing a minor change to the UCPayd Platform. This fix is required to address some DTMF issues.

Maintenance Details:

Estimated Start Time: Tuesday, 11 November 2025, 23:00 AEDT

Estimated End Time: Wednesday, 12 November 2025, 07:00 AEDT

Impact: No impact expected

Priority: Low

We do not anticipate any service disruption during this activity.

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Nov 10, 16:29 AEDT
Planned Maintenance - UCXpress Platform - Minor Upgrade - 11th November
Completed - The scheduled maintenance has been completed.
Nov 12, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 22:30 AEDT
Scheduled - Dear Partners,

Please be advised that Access4 engineers will be performing a minor upgrade to the UCXpress Platform.

Maintenance Details:

Estimated Start Time: Tuesday, 11 November 2025, 22:30 AEDT

Estimated End Time: Wednesday, 12 November 2025, 04:00 AEDT

Impact: No impact expected

Priority: Low

We do not anticipate any service disruption during this activity.

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Nov 6, 12:50 AEDT
Nov 11, 2025
Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Call Recording Outage
Resolved - Dear Partners,

The vendors have advised of a complete fix of the call recording platform. Our monitoring and tests confirmed no occurrences of the issue.

Thank you for your patience and understanding.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Nov 6, 16:56 AEDT
Update - We are continuing to monitor and awaiting the vendor's resolution. Next update by 17:00 AEDT, Thursday 6th November.
Nov 5, 17:02 AEDT
Update - We are continuing to monitor and awaiting the vendor's resolution. Next update by 17:00 AEDT, Wednesday 5th November.
Nov 4, 16:49 AEDT
Update - We are continuing to monitor. Next update by 17:00 AEDT, Tuesday 4th November.
Nov 4, 10:06 AEDT
Update - We will continue to monitor. Next update 17:00 AEDT, Tuesday 3rd November.
Nov 4, 06:07 AEDT
Monitoring - The Call Recording engineers have restored call recording. We will continue to monitor. Next update 06:00 AEDT, Tuesday 4th November.
Nov 3, 23:55 AEDT
Identified - The Call Recording engineers have identified a possible cause and are now actively working on a resolution. Next update 00:00 AEDT.
Nov 3, 22:15 AEDT
Update - The Call Recording engineers are still actively investigating. Next update by 22:00 AEDT.
Nov 3, 20:37 AEDT
Update - The Call Recording engineers are still actively investigating. Next update by 20:00 AEDT.
Nov 3, 19:07 AEDT
Update - The Call Recording engineers are still actively investigating. Next update by 19:00 AEDT.
Nov 3, 18:19 AEDT
Update - The vendor is still actively investigating, and we're expecting some information from them shortly. Next update by 18:00 AEDT.
Nov 3, 16:52 AEDT
Investigating - Dear Partners,

We have identified an issue affecting some of our Call Recording features. Recordings are currently not being captured or made available for playback.

Initial analysis suggests the issue may have started from October 31st, though the exact start time is still being determined.

Our team are working closely with the vendor to investigate the root case and to restore full functionality as soon as possible. The issue does not impact calls themselves, only their recording.

Impact:
- Call recordings are currently unavailable
- No new recordings are being generated

Next Update:
Within 60 minutes.

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Nov 3, 15:51 AEDT
Planned Maintenance - UCXcel Platform - 6th November
Completed - The scheduled maintenance has been completed.
Nov 6, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 00:00 AEDT
Scheduled - Dear Partners,

Please be advised that Access4 engineers will be performing minor planned maintenance on the UCXcel platform.

Maintenance Details:

Estimated Start Time: Thursday, 6 November 2025, 00:00 AEDT

Estimated End Time: Thursday, 6 November 2025, 04:00 AEDT

Impact: No service impact expected

Priority: Low

We do not anticipate any service disruption during this activity.

We appreciate your understanding and cooperation.

If you have any questions or concerns, please contact our Partner Care team at 1300 518 063 or partnercare@access4.com.

Kind regards,
Partner Care Team
Access4
Oct 22, 15:56 AEDT
Nov 5, 2025
Nov 4, 2025
Nov 3, 2025
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Disruptions to Microsoft Services due to Microsoft Outage
Resolved - This incident has been resolved by Microsoft.
Oct 30, 11:45 AEDT
Update - Update from Microsoft: 'While the majority of customers and services are mitigated or seeing strong improvement across affected regions, we are continuing to work on tail-end recovery for remaining impacted customers and services. We have revised our mitigation time and are currently tracking toward full mitigation by 00:40 UTC on 30 October 2025, though we will communicate if mitigation is achieved sooner'. This equates to 11:40 AEDT.
Oct 30, 10:55 AEDT
Update - Update from Microsoft: 'We are seeing strong signs of improvement across affected regions and are tracking toward full mitigation' by 10:40 AEDT, 30 October 2025.
Oct 30, 10:28 AEDT
Monitoring - Incident Details: Impact to Microsoft reliant services due to a Microsoft outage. This incident is impacting service availability and may cause interruptions or delays in normal operation.


Incident Start: 03:00 AEDT , 30 October 2025
Estimated Resolution Time: 10:40 AEDT, 30 October, 2025
Current Status: Microsoft has deployed a fix and is monitoring recovery.
Oct 30, 03:00 AEDT
Planned Maintenance - Core Routing - 30th October
Completed - The scheduled maintenance has been completed.
Oct 30, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 01:00 AEDT
Scheduled - Title: Planned Maintenance - Core Routing - 30th October

Dear Partners,
 
Access4 engineers will be performing a core routing change, followed by a network convergence test, to improve network resilience and performance.
 
Maintenance Details
 
Estimated Start Time: Thursday, 30 October 2025, 01:00 AEDT

Estimated End Time: Thursday, 30 October 2025, 05:00 AEDT
 
Priority: Minor
 
Impact
During this maintenance window, there may be a brief service impact. In such cases, active calls may drop; however, redialling will immediately restore connectivity.
 
If you have any questions or concerns, please reach out to our Partner Care team at 1300 518 063 or partnercare@access4.com.
 
Kind regards,
Partner Care Team
Oct 28, 13:45 AEDT
Oct 29, 2025

No incidents reported.

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