All Systems Operational
Uptime over the past 90 days. View historical uptime.
UC Xcel Operational
90 days ago
99.99 % uptime
Today
UC Xcel ? Operational
90 days ago
100.0 % uptime
Today
Voicemail Operational
90 days ago
100.0 % uptime
Today
Fax to email Operational
90 days ago
100.0 % uptime
Today
Email to Fax Operational
90 days ago
100.0 % uptime
Today
Call Recording ? Operational
90 days ago
99.99 % uptime
Today
UC Xpress Operational
90 days ago
100.0 % uptime
Today
UCXpress Operational
90 days ago
100.0 % uptime
Today
Voicemail Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
SASBOSS ? Operational
90 days ago
100.0 % uptime
Today
SASBOSS API Operational
90 days ago
100.0 % uptime
Today
Webex Operational
90 days ago
100.0 % uptime
Today
MS Teams Operator Connect Operational
90 days ago
100.0 % uptime
Today
MS Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Additional products Operational
90 days ago
100.0 % uptime
Today
iCS ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Planned Maintenance (Minor Impact) – Sydney SBC Firmware Upgrade (Nov 27th) Nov 27, 2024 22:00 - Nov 28, 2024 04:30 AEDT
Dear Partners,

This is to notify that Access4 engineers will be performing firmware upgrade in the Sydney SBC. Details of the activity are mentioned below:

Activity: Firmware upgrade in Sydney SBC

Estimated Start Time: Wednesday, 27th November 2024 22:00:00 AEDT
Estimated End Time: Thursday, 28th November 2024 04:30:00 AEDT

Affected Services: None

Impact: Minor

We do not anticipate any service impact as high availability SBC elements are upgraded separately.

Should you have any questions or concerns, please reach out to our Partner Care team on 1300 518 063 at partnercare@access4.com.

Thank you for your understanding and cooperation.

Regards
Partner Care Team
Access4
Posted on Nov 15, 2024 - 15:34 AEDT
Past Incidents
Nov 15, 2024

No incidents reported today.

Nov 14, 2024
Planned Maintenance (Moderate Impact) – Sydney Infrastructure Firewall Upgrade (Nov 13th)
Completed - The scheduled maintenance has been completed.
Nov 14, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 22:00 AEDT
Scheduled - Dear Partners,

As a part of the scheduled security infrastructure uplift, Access4 is performing firewalls upgrade in Sydney data centre. Details of the activity are mentioned below:

Activity: Firewalls upgrade in Sydney data centre

Estimated Start Time: Wednesday, 13th November 2024 22:00:00 AEDT
Estimated End Time: Thursday, 14th November 2024 02:00:00 AEDT

Affected Services: None

Impact: Moderate.

We do not anticipate any service interruption as traffic will be redirected to our Melbourne DC server prior to implementation, however Sydney servers may experience a brief connectivity interruption up to 15 minutes. All Access4 supported devices are configured to automatically failover to Melbourne DC.

We will ensure a smooth transition and keep the downtime to a minimum.

Should you have any questions or concerns, please reach out to our Partner Care team on 1300 518 063 at partnercare@access4.com.

Thank you for your understanding and cooperation.

Regards
Partner Care Team
Access4
Nov 12, 11:18 AEDT
Nov 13, 2024
Planned Maintenance (Minor Impact) – Microsoft Operator Connect (Nov 12th)
Completed - The scheduled maintenance has been completed.
Nov 13, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 AEDT
Scheduled - Dear Partners,

As a part of the scheduled network infrastructure uplift, Access4 is performing Microsoft Operator Connect Migration. Details of the activity are mentioned below:

Activity: Microsoft Operator Connect Migration

Estimated Start Time: Tuesday, 12th November 2024 22:00:00 AEDT
Estimated End Time: Wednesday, 13th November 2024 02:00:00 AEDT

Affected Services: None

Impact: Minor. We do not anticipate any service interruption.

Should you have any questions or concerns, please reach out to our Partner Care team on 1300 518 063 at partnercare@access4.com.

Thank you for your understanding and cooperation.

Regards
Partner Care Team
Access4
Nov 12, 11:11 AEDT
Nov 12, 2024
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Core Network Uplift for Melbourne DC
Completed - The scheduled maintenance has been completed.
Nov 8, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:00 AEDT
Scheduled - Dear Partners,

As a part of the scheduled network infrastructure uplift, Access4 is performing core routing changes in Melbourne data centre. We do not anticipate any service interruption.

Regards,
Access4
Nov 6, 10:23 AEDT
Nov 7, 2024
Core Network Uplift for Sydney DC
Completed - The scheduled maintenance has been completed.
Nov 7, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 22:00 AEDT
Scheduled - Dear Partners,

As a part of the scheduled network infrastructure uplift, Access4 is performing core routing changes in the Sydney data centre. We do not anticipate any service interruption.


Regards,
Access4
Nov 6, 10:23 AEDT
Nov 6, 2024
Nov 5, 2024
iCall Suite Portal intermittent login issues
Resolved - Dear Partners,

With the assistance of the Vendor, we have been monitoring the platform overnight to ensure that the issue was completely resolved.

Through monitoring and completing further checks this morning, we have been able to confirm this issue has been resolved for Users that were affected.

If further issues of this nature are encountered, please reach out to TAC as soon as possible.


Regards,
Access4
Nov 5, 10:26 AEDT
Monitoring - Dear Partners,

Through working closely with the Vendor, we can confirm that the iCall Suite portal is fully operational and accessible.

We are closely monitoring the portal for the remainder of the day to ensure the issue is fully resolved.

Regards,
Access4
Nov 4, 12:39 AEDT
Update - Dear Partners,

Our Engineers are continuously working with the Vendor on this issue as a high priority to identify and resolve the cause.

We appreciate your ongoing patience with this matter and will have further updates within the next 2 hours.

Regards,
Access4
Nov 4, 11:55 AEDT
Investigating - Dear Partners,

We are currently investigating reports from our customers who receive the following errors attempting to login to iCall Suite portal:
- "errorMessage":"500 - Unable to get Tollring portal URL - Invalid response from API - response code 503"
- "The service is unavailable"

We are working on this issue with the Vendor as a high priority. Please expect the next update within 3 hours.

If you have any further questions regarding this, please contact TAC.

Regards,
Access4
Nov 4, 08:36 AEDT
Nov 4, 2024
Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

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